Surgical Services, Service Line Coordinator - #2651326

Saint Joseph Mercy Health System


Date: 24/06/2022
City: Pontiac, MI
Contract type: Full time
Saint Joseph Mercy Health System

Minimum Education, Licensure / Certification and Experience Required.

A. Education

  • Graduate of an Accredited School of Nursing or equivalent.

B. Licensure / Certification

  • Current licensure to practice nursing in the State of Michigan.

C Special Skill / Aptitudes

  • Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

D. Experience

  • One (1) to two (2) year of service specialty in the O.R.
  • Familiar with budgets and cost containment issues.

III Duties / Responsibilities:

Ensures safe, and achieve of quality patient care outcomes for appropriate acquisition and allocation of supplies, equipment and instrumentation.

Effectively solves problems, deals with crises, and manages conflict as it relates to the specialty, utilizing resources such as clinical supervisor, nurse educator, CSR supervisor and clinical director.

Role modes RN Care Manager behaviors, functions as a clinical resource, and mentors staff in clinical leadership skills, providing input as indicated for evaluation purposes.

Communicates effectively with staff, peers, supervisors, physicians and other members of the health care team.

Works in partnership with physicians to continuously improve the quality of the care of patients by effectively collaborating for the economical and efficient acquisition and use of supplies, equipment and instrumentation.

Facilitates and supports change on the unit. Supports organizational, division and unit strategic goals, programs and activities, and actively participates in the unit based Shared Governance Council. Evaluates own performance utilizing input from peers, team member, customer, and develops a plan for continual improvement.

Maintains clinical expertise through circulating and scrubbing in specialty area, self study, continuing education programs, formal education programs, and/or participation in professional organizations. Responds appropriately to changes in unit workloads, patient census and/or staffing levels.

  • Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

  • Supports and conducts one's self in a manner consistent with customer service expectations. In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.

In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.

In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.

In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

Our Commitment to Diversity and Inclusion


Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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